Terms and Conditions

Payment

Online payments are processed securely using PayPal Payments Pro. We accept all major credit cards as well as direct PayPal payments.

We also accept credit card payments over the phone, (845) 726-4444.

We accept payment by check which you can do by printing out the order form and mailing it with your check which should be made out to: Royal Fireworks Press.

Purchase Orders

We accept institutional purchase orders, which must be signed by a person authorized to approve the expenditure and faxed or mailed to us.

Delivery Times

We process orders within 24 hours of their receipt during the working week. Delivery times are normally within six working days of receipt of the order for people living on the west coast of the US; the closer you are to our shipping point in downstate New York, the less time it normally takes for an order to reach you.

We ship via the US Postal Service, UPS, and FedEx ground, depending upon the size and configuration of the order; we try to honor any preference you express. We will ship via expedited service if you request it and indicate on the comment line your willingness to pay whatever the additional charges for it.

If you provide an email address when you order, we make the extra effort to ensure than you can track your packages.

Cancellation of Orders

Orders may be cancelled before they are shipped; refunds will be given. To cancel an order either call us on (845) 726-4444 or email us at mail@rfwp.com. If the order has already been shipped you will need to return the item to us, see returns policy below.

Returns Policy

Materials in pristine condition may be returned to us for exchange or refund within 30 days of purchase. Simply send them back with a letter stating what you want us to do. Return shipping is at the customer's expense. We handle returns on a weekly basis.

Damaged or Defective Merchandise

If you have received defective material, we will replace it. If you have received books or other materials damaged in transit, we will replace them and ask that you save the packing and assist in the claims process.

Privacy

Your contact and personal details may be kept by us for future mailings and newsletters. If you do not wish to receive these, please tick the box to opt out during the order process. You may also opt out of future mailings at any time by contacting us or clicking the unsubscribe link in any email newsletter sent by us. Please note that your financial details, including credit card numbers are not stored by us.

For more information, please read our Privacy Policy document.

We will not share or sell your name, address, email, or any other information about you to anyone for any reason.

Shipping and Insurance

Within the United States shipping and insurance are $5.00 on orders of $50 or less, and 10% on orders of more than $50.

International Orders

If you are ordering from outside the US you should email us for the cost of shipping your order, which depends upon preferences for delivery service. Please inform us of your preferences by emailing us on mail@rfwp.com